Senify FAQ

Features

What does this app do?

It connects your online store to your Senify and reads new or changed orders into the "Shopline Orders" list in Senify every 15 minutes. Today it lets you view and keep orders; it does not yet create sales orders, change stock or issue invoices automatically.

Does it change my store?

No. We only ask for permission to read orders and read products. We have no write permission.

What data is synced?

Order number, status, payment and fulfillment status, amounts, discounts, line items (SKU, quantity, price), shipping and refunds, and the buyer's name, email, phone, addresses and notes on the order. We do not store product data today and never receive shoppers' payment card data.

How often does it sync? Are past orders imported?

Every 15 minutes. The first connection brings in the last 30 days of orders; after that only new and changed orders.

Does it cost anything?

There is a free 14-day trial, no credit card needed.

Using the app

I don't have Senify yet. How do I start?

Install the app and approve access, then choose "New to Senify? → Create my Senify". Enter your company name, email and the address name you want, and click the confirmation link in your inbox. When your system is ready, your store is connected automatically.

I already have Senify. How do I connect?

After installing and approving access, choose "Already a Senify customer?", enter your address name, sign in to your Senify as an administrator and click "Connect".

Where do I see the orders?

In Senify under "Sales → Orders → Shopline Orders". Your stores and connection status are under "Sales → Configuration → E-commerce Platforms → Shopline Stores".

After approving access I see "This link has expired".

The access code is valid for 24 hours and works once. Install the app again from your store admin.

How do I disconnect?

Uninstall the app from your store admin. Within 48 hours we are notified, delete the store's synced data and remove its access token.

My orders do not show up.

Check that the store shows as "Authorized" in Senify, wait 15 minutes, and if they still do not appear write to support@senifyai.com with your store address.

Privacy and security

How do you handle my shoppers' personal data?

You are the controller and we are the processor: we act only on your instructions, never for our own purposes, and never sell it. Each customer has a separate database hosted in Oracle Cloud in Singapore. See the privacy policy: https://signup.senifyai.com/privacy

What happens when a shopper asks for their data to be deleted?

After we are notified, we anonymize the name, contact details, addresses and notes in that shopper's orders and keep the amounts, statuses and items needed for accounting.

What happens to the data when I uninstall or stop using Senify?

On uninstall: all synced data of the store is deleted within 48 hours. If a trial ends and you do not convert: the account is disabled and, after 90 days, deleted for good; we email you twice before. Backups expire after at most 37 days and are never used to restore deleted data.

Which outside services do you use?

Oracle Cloud (servers, Singapore), Google Cloud (off-site backup copy, Taiwan), Resend (confirmation emails, data stored in the United States) and Cloudflare (domain and support mailbox forwarding). We use no advertising or third-party tracking.

Support

How do I reach support?

Write to support@senifyai.com.